Are your boots not the perfect fit? No problem! We operate a no quibble 30 day returns policy.

Due to the Christmas period, the returns period has been extended until 31st January.

We offer completely free returns for all UK customers. Refunds will be given provided items are returned back in a re-sellable condition. If damaged or visibly worn items are sent back, we reserve the right to refuse the refund.

So please do try your boots on - but stay indoors!

Contact us if you have any issue with your order or need any further help.

Please note this this returns policy refers solely to our boots range and does not include accessories. Please see below for our full Returns Policy.

INITIATING A RETURN

With each delivery of footwear, you will receive a pre-paid returns label and a returns slip with your delivery note.

Simply...

Fill in the returns reason for each pair being returned. Place the boots back in their box, and include the completed returns slip. Make sure you keep your returns label to hand. Seal the boots back inside their shipping box, and simply stick your returns label onto the shipping box. Take your return to your nearest DPD Pickup shop*. You will receive confirmation your return has been sent as well as confirmation we've received your item. Provided the goods are in re-sellable condition, a full refund will be issued to you within 2 working days of your order arriving back with us.

*Some customers may receive either a Royal Mail or UPS returns label instead. For a Royal Mail label, it's simply a case of dropping off the parcel at your local Delivery Office or Post Office. If you have a UPS returns label included instead, it will need to go back via a UPS Access Point.

REFUND POLICY

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returned items should be in re-sellable condition and must be returned in original packaging with an enclosed returns slip (indicating the reason for return). We will issue a full refund on receipt, excluding a next day delivery charge (where applicable).  We define re-sellable condition as not visibly worn. Please do try your boots/shoes on properly, lacing them to fit correctly - however please avoid wearing them outdoors or scuffing the material.  We are not able to offer exchanges on any order. If you want a new size or colour, you will need to return the order for a refund, and place a new order.

Please note:

Goods will only be accepted for return if they are received within 30 days of delivery, unless we have notified you otherwise. We may refuse a refund for any item not in its original condition, damaged or missing parts for reasons not due to our error.  There are certain situations where only partial refunds are granted. The cost of return from Scottish Highlands, Northern Ireland, Outer Hebrides, Orkney Islands and Channel Islands may be deducted from the total refunded value based upon the reason for return. 

Please do not send your purchase back to the manufacturer. 

Any footwear ordered will arrive with a pre-paid returns label which can be affixed to your mailing bag, so that the order can be sent back to us without additional charge through a DPD Pickup shop. If the order is just accessories, this can still be returned to us providing it is unused, but we will be unable to cover any postage costs. You'll receive a notification when the goods are received by the Pickup shop. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund. If you are approved, then your refund will be processed within 24 hours, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, please contact your bank/credit card company as it can take up to 10 days before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please do contact us.

Accessories can be returned to us at the following address:

LOWA Returns – TKC Sales Ltd.,
The Old Spitfire Hangar,
Manor Park, The Strand,
Steeple Ashton,
BA14 6EP